Earl Duque

4 minute read

Don’t Press Pause: How Staying Informed on New Releases, Even if You’re Not Upgrading, Boosts Your Game Hello, ServiceNow developers, admins, analysts, and architects! Our collective journey of continuous learning brings us once again to exciting times, a new release is just around the corner! Many of us love the thrill of directly jumping into the latest upgrade, while some prefer a more gradual approach. Each approach is unique and valuable.

Lauren McManamon

1 minute read

You’ve been asked to do a presentation. You’ve listened to part 1 of this series to prepare and part 2 to avoid the top 10 b now it’s time to craft the message so your audience understands the purpose. We’ve got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07 Example: Other concerns 24:34 Example: Closing 25:23 Example: Call to action 27:09 Bonus tips 34:03 Planning stage vs building stage 34:53 The summary 35:52 Contact info 36:29 Outro Links LinkedIn Email: julian.

Chuck Tomasi

1 minute read

Ted Turner’s mantra for success says “Early to bed, early to rise, work real hard, and advertise.” It doesn’t matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space.

Lily Li

9 minute read

Come one, come all! Last month, Dave Wright, our Chief Innovation Officer, shared out the winners of our inaugural The Devvies: App of the Year Contest. In case you missed the announcement at Knowledge ‘23, read on to learn more about the applications that were crowned App of The Year and Citizen Development App of the Year.

The Devvies is where developers worldwide come together to showcase their app innovation, make a significant impact, and inspire the ServiceNow Community.

Chuck Tomasi

1 minute read

Regardless of the process you are trying to automate, it’s likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization register 23:05 Metrics 24:44 Where to find out more 27:48 Balancing the transformation 31:07 Contact info 31:52 Outro Links LinkedIn: Raghuveer Moorthy LinkedIn: Harshdeep Garg Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.

CreatorCon Earl Duque

12 minute read

On May 16, 2023, 137 developers, admins, analysts, architects, and creators formed 43 teams to participate in the CreatorCon Hackathon at Knowledge 2023!

One of the challenges of any endurance event where we ask people to stay for 8 hours or more is attrition. This year, we had 31 teams complete the Hackathon! 72% of all teams sticking it through to the end is amazing news, especially compared to our last in-person Hackathon in 2019 that had only 52% completion and even compared to our digital Hackathons in 2020 and 2021 that only had about 60% completion.

Chuck Tomasi

1 minute read

Technical governance isn’t something most developers typically think about until it’s too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics 00:00 Welcome/Introduction 04:47 Governance defined 05:47 Resistance 09:28 Personas 10:11 Technical debt and low-code 12:41 Tips for avoiding issues 15:48 Inherited debt 20:20 From theory to real stories 22:45 Advice for new devs 24:27 Summary 25:58 Contact info Links Email rushikesh.

Earl Duque

1 minute read

Catch up on what’s new from the Developer MVPs! Plus, check out some of what they presented at Knowledge 2023. The Developer MVPs are a collection of ServiceNow developers who are passionate about ServiceNow and inspire other developers by sharing their extensive knowledge openly and inclusively. Here are some of their awesome contributions from this past month: May Highlights CreatorCon Keynote: Caffeinating your developer world featuring Ebony Akkebala Lab: Process Automation Designer + Playbooks = Success by Carleen Carter Congratulations to the Hackathon - App Engine Category and Hackathon Overall winners: Chris Helming, Sarah Toulson, Ebony Akkebala, Astrid Sapphire, and Jesalyn Smith Catalog Builder - Tips and tricks to free developers from catalog items and How to create a custom fulfilment step type with inputs for Catalog Builder by Paul Morris Any Predictive Intelligence solutions in use on your instance?

Chuck Tomasi

1 minute read

You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights. Topics 00:00 Introduction/Welcome 08:07 How Ebony got started with ServiceNow 12:14 How ServiceNow has changed Ebony’s life 16:14 From a non-tech perspective 19:50 If you had to do it over 22:10 Career highlights 25:44 Advice for new developers 28:59 Favorite ServiceNow feature or product 30:07 Contact info 30:34 Outro Links Email ebonylakkebala@gmail.

Mary Scotton

2 minute read

Now Learning is now your one-stop shop for developer learning ServiceNow is committed to creating great learning experiences for our developer community. We heard your feedback from ServiceNow’s annual developer survey: “Why are there multiple starting points and so much duplicate content? It’s so confusing!” That’s why we’re excited to announce that Now Learning is now your one-stop shop for developer learning! Centralizing developer learning in one place lets us provide more valuable guidance for your career journey and opens more opportunities for you to grow your ServiceNow skills.