https://developer.servicenow.com/blog.do?p=/tags/break-point/ Recent content in Break Point on ServiceNow Developer Blog Hugo -- gohugo.io en-us Wed, 20 Sep 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-087/ Wed, 20 Sep 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-087/ Bringing your authentic-self to work can be a very positive experience. In this episode, we talk to one of our MVPs who is not afraid to try new things and is reaping the rewards. Topics 00:00 Welcome/Introduction 09:03 Big mistake 11:29 Platform passion 14:19 The other side of the world 16:34 MVP 21:29 Belonging groups 25:18 Career Highlight 26:27 What’s next? 27:54 Words of advice 29:11 Contact info 29:47 Outro Links Belonging groups Website LinkedIn Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-086/ Wed, 06 Sep 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-086/ Regardless of who you are, you’ve likely gathered with others for many different reasons and occasions. Sometimes these gathers are effective, and sometimes not. In this episode, we’ll be covering a book we recently read with everyone. Topics 00:00 Welcome/Introduction 04:06 Purpose 08:19 Who 10:54 Location 15:45 The role of the host 28:22 Timelines 34:41 What’s in it for devs? 39:50 Resources 40:40 Outro Links Amazon link to the book Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-085/ Wed, 23 Aug 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-085/ We’ve got another legend of ServiceNow joining us today. She’s been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen’s start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:00 Words of advice 28:16 Contact info and outro Links LinkedIn Website Titans of Now podcast RiseUp RiseUp Community Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-084/ Wed, 09 Aug 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-084/ The Vancouver release is here - at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform - so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-083/ Wed, 26 Jul 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-083/ With two major ServiceNow family releases per year, it’s important to have a playbook when it comes to upgrades. In this episode we’ve got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:38B Advice for newcomers 37:58 Contact info 38:53 Outro Links CJ’s LinkedIn Jace’s LinkedIn Jace’s Website Jace’s YouTube Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-082/ Wed, 12 Jul 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-082/ You’ve been asked to do a presentation. You’ve listened to part 1 of this series to prepare and part 2 to avoid the top 10 b now it’s time to craft the message so your audience understands the purpose. We’ve got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07 Example: Other concerns 24:34 Example: Closing 25:23 Example: Call to action 27:09 Bonus tips 34:03 Planning stage vs building stage 34:53 The summary 35:52 Contact info 36:29 Outro Links LinkedIn Email: julian. https://developer.servicenow.com/blog.do?p=/post/break-point-081/ Wed, 28 Jun 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-081/ Ted Turner’s mantra for success says “Early to bed, early to rise, work real hard, and advertise.” It doesn’t matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. https://developer.servicenow.com/blog.do?p=/post/break-point-080/ Wed, 14 Jun 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-080/ Regardless of the process you are trying to automate, it’s likely that you are migrating from another system, be it Excel, email, or a legacy application. In this episode we have two subject matter experts that discuss the importance of modifying the process vs. modifying the platform to maximize your outcomes and minimize your risks. Topics 00:00 Welcome/Introduction 04:59 Overview 09:10 Developer awareness 12:24 Examples 15:19 What works 17:21 Business smart customization and the customization register 23:05 Metrics 24:44 Where to find out more 27:48 Balancing the transformation 31:07 Contact info 31:52 Outro Links LinkedIn: Raghuveer Moorthy LinkedIn: Harshdeep Garg Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-075/ Wed, 31 May 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-075/ Technical governance isn’t something most developers typically think about until it’s too late. Our guest today helps us understand what it is and why devs should prioritize it to make their lives easier. Topics 00:00 Welcome/Introduction 04:47 Governance defined 05:47 Resistance 09:28 Personas 10:11 Technical debt and low-code 12:41 Tips for avoiding issues 15:48 Inherited debt 20:20 From theory to real stories 22:45 Advice for new devs 24:27 Summary 25:58 Contact info Links Email rushikesh. https://developer.servicenow.com/blog.do?p=/post/break-point-078/ Wed, 17 May 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-078/ You never know where your next opportunity to change your life will come from. Our guest today shares her amazing story of what happened and what it resulted in - along with some other great insights. Topics 00:00 Introduction/Welcome 08:07 How Ebony got started with ServiceNow 12:14 How ServiceNow has changed Ebony’s life 16:14 From a non-tech perspective 19:50 If you had to do it over 22:10 Career highlights 25:44 Advice for new developers 28:59 Favorite ServiceNow feature or product 30:07 Contact info 30:34 Outro Links Email ebonylakkebala@gmail. https://developer.servicenow.com/blog.do?p=/post/knowledge-survival-guide/ Sun, 07 May 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/knowledge-survival-guide/ This is a transcript of episode 77 of Break Point, where Chuck and Lauren gave us their Knowledge Survival Guide. Transcript Chuck To get the most out of a conference like Knowledge, There’s a lot to consider from what you wear to what you bring and even following up afterwards. Get your favorite note-taking tools, because in this episode, Lauren and I talk about some of the things to consider to maximize your value and hopefully convince your organization to send you again next year. https://developer.servicenow.com/blog.do?p=/post/break-point-077/ Wed, 03 May 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-077/ To get the most out of a conference like Knowledge, there’s a lot to consider, from what you wear, to what you bring, and even following up afterwards. Get your favorite note-taking tools because in this episode, Lauren and I talk about some things to consider to maximize your value and hopefully convince your organization to send you again next year. Topics Before the conference At the conference After the conference Links Knowledge home page Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-076/ Wed, 19 Apr 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-076/ It should come as no surprise that there are some really amazing people in the ServiceNow ecosystem. A few weeks ago I heard another outstanding story about a young man who got his CSA cert at age 16 b he’s now a little older and a little wiser. I said to myself, “We must have him on Break Point!” Topics 00:00 Welcome/introduction 02:22 Origin story 09:45 Failure is not a bad thing 12:05 For fun… 13:47 Learning new information 15:05 A family affair 16:10 Your friends thoughts 19:19 Career aspirations 20:42 Holding the title 22:39 Punching above his weight 23:42 Advice for others 25:55 Questions for us 31:32 Contact info 32:27 Outro Links NowLearning Developer Portal Udemy: The Complete ServiceNow System Administrator Course Udemy: The Complete ServiceNow Developer Course The 7 Habits of Highly Effective Teens ServiceNow Community Email: youssef. https://developer.servicenow.com/blog.do?p=/post/break-point-075-transcript/ Tue, 18 Apr 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-075-transcript/ Hey all, as we get closer to Knowledge 23, I wanted to provide the transcript for this episode of the Break Point podcast on CreatorCon. Different people have different preferred ways to consume content and CreatorCon is an important aspect of the ServiceNow Developer Program, so we thought a transcript wouldn’t hurt! Transcript Chuck Their CreatorCon experience at Knowledge is nothing short of amazing and we realize there are a lot of people out there that have not been to CreatorCon. https://developer.servicenow.com/blog.do?p=/post/break-point-075/ Wed, 05 Apr 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-075/ The CreatorCon experience at Knowledge is nothing short of amazing, and we realize there are a lot of people out there that have not been to CreatorCon. You have questions, we have answers. Join all four ServiceNow Developer Advocates as we discuss what to expect and how to get the most out of CreatorCon. Topics 00:00 Welcome/intro 03:16 What is CreatorCon? 06:16 Types of activities 11:50 Who will be at CreatorCon? https://developer.servicenow.com/blog.do?p=/post/break-point-074/ Wed, 22 Mar 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-074/ Our modern mobile developer experience has been around since our Madrid release in early 2019. It’s now 2023 and the Utah release b and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release. Topics 00:00 Welcome/Introduction 05:03 The mobile origin story 09:22 Utah features - Theming 11:58 Admin features 14:27 Agent features 16:16 Action based location tracking 17:38 Usability 24:03 Accessibility 24:41 For the developers 28:58 Where to find more info 30:30 The roadmap 32:18 Inbal’s favorite feature 33:39 Contact info 34:04 Outro Links LinkedIn Email inbal. https://developer.servicenow.com/blog.do?p=/post/break-point-073/ Wed, 08 Mar 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-073/ ERP or Enterprise Resource Planning b the name may conjure up images or memories of large systems that can take years to implement, or perhaps even longer to upgrade. In this episode, we’ll talk to someone who shares with us how we, as ServiceNow Developers, can become close partners with our ERP brethren by leveraging the power of our platform. Topics 00:00 Welcome/introductions 07:05 What is an ERP? https://developer.servicenow.com/blog.do?p=/post/break-point-072/ Wed, 22 Feb 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-072/ For many people, security on their ServiceNow instance ends with ACLs b maybe encryption if they have the need, but there’s more b oh, so much more. Joining me in this episode is someone to shed some light on the full spectrum of ServiceNow security capabilities as of 2023. Topics 00:00 Welcome/Introductions 07:32 Introduction to product family 09:51 Authorization and authentication 10:52 Security, identity, and privacy 18:25 Product overview 22:52 Data filtration plugin 23:58 Protected tables plugin 24:46 Log export service 25:33 MFA 26:00 Adaptive authentication 28:42 Data classification and data certification plugins 33:31 Vault 36:19 SCIM 39:30 Final grouping 42:28 Mile wide, inch deep 43:09 Words of advice 44:40 Outro Links Docs: Platform Security Landing Page Security Best Practice Guide Trust Site Trust Center Verizon Data Breach Investigations Report IDPro Body of Knowledge LinkedIn Email jarod. https://developer.servicenow.com/blog.do?p=/post/break-point-071/ Wed, 08 Feb 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-071/ Join the four Developer Advocates as we go around the table and share what we’re most excited about in Utah. Topics 00:00 Welcome/introductions 02:16 Workspace Builder 03:41 RPA on PDIs 05:48 Dark theme 08:06 Script editor enhancements 09:32 ERP customization mining 13:18 Automation Center 15:20 Flow updates 18:28 Next Experience updates 21:29 Table builder 23:17 REST step updates 25:33 ECMAScript default for new apps 28:40 Mobile multi-instance switching 30:44 Lightning round 33:30 Outro Links Release notes Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts. https://developer.servicenow.com/blog.do?p=/post/break-point-070/ Wed, 25 Jan 2023 10:00:00 -0400 https://developer.servicenow.com/blog.do?p=/post/break-point-070/ Our ServiceNow developer ecosystem continues to grow - and to address demand in one of our fastest growing regions, I’m joined by one of our newest team members. Topics 00:00 Welcome/introduction 02:39 Pranav’s schooling 04:45 Locations 06:19 Early career 09:06 Inspiration 12:27 For fun 15:09 Things Pranav has built 18:00 Looking forward 19:50 Knowledge 23 21:30 Words of advice 25:04 Contact info 25:29 Outro Links LinkedIn Email: pranav.