Virtual Agent Virtual Agent is a new feature in the London version of ServiceNow. I have dived deep into this new feature to share with you. Virtual Agent is a form of chatbot which helps guide users with conversation style interactions to get them the information they need or aid them to input a request to your ServiceNow instance. The guided interaction can result in delivering the user a knowledge article, helping them fill out and submit a request, or get them to the right human support queue.
When the Automated Test Framework (ATF) was first released, I published an introductory post about it . I didn’t intend it to be 20 months and several family releases between parts but such is life in the big city. One of the upsides of a slow release schedule is that there are many advances to talk about when you get to Part 2. The introductory post talked about the basics and authoring a test.
Walk-up Experience We are continuing with our Walk-up Experience example from two weeks ago to feature another platform capability added in London. The Walk-up Experience plugin is the first plugin I am aware of that uses Interactions. This is why we are going to be using it as our example to help explain Interaction Management. Interaction Management ServiceNow has long had a Service Desk Call plugin that in some ways is the spiritual predecessor to Interaction Management.
Walk-up Experience Why are we featuring Walk-up Experience in a technical blog you might ask yourself. Reasonable question. The answer is because two new technical capabilities are enabled in London, which is utilized in the new Walk-up Experience plugin available in London. Let’s dive into these new capabilities. This week we will explore Extension Points. In two weeks we will explore Interactions. Extension Points The first new feature we will explore is Extension Points.
As Flow Designer gets more real world use, the feature set continues to evolve towards the needs of production customers. In the London release, one of those features is Subflows. By its nature, Flow Designer is pleasingly fractal in nature. You build a Flow out of Actions. When you drill into Actions, the UI looks almost the same as the Action Steps build into the Action. Subflows are another layer of this fractal, allowing for reuse by building a piece of a Flow that can be reused in multiple Flows or even across the same Flow.
Along with the London release comes new APIs that can be used by developers. Here are a few of the ones of particular interest to ServiceNow developers. The full list is available here. I have previously posted about starting Flows and Subflows with the startAsync() method, so if you want more detail check that out here . Glide Security Utils There is a new API called GlideSecurityUtils. This is used for cleaning input and preventing things like script injection and cross-site scripting attacks.
If you have followed my work as a developer advocate for ServiceNow at all, you will have noticed that I love automated testing. Even before the original release of the Automated Testing Framework, I presented on testing at Knowledge15. This is really a chunk of the platform close to my heart. This year at Knowledge18, Boris BC
It is ServiceNow new release season! With the London release in Early Access, we will cover some of the features newly available to application developers. In this post, I will discuss one very specific topic - new ways in which Flows can be initiated. When originally released in Kingston, there were two ways to start a flow: on change or insert of a record or via a schedule. That has expanded, increasing the flexibility of Flow logic.
London is here! In keeping with our twice a year tradition, it is early access time for the London release! To get your hands on a London instance, you have a few options: If you already have an instance You can upgrade it. From the Developer Portal, click Manage > Instance in the navigation bar. From there, click the Action dropdown and click Upgrade to London.
If you don’t have an instance From the Manage > Instance page, click Request Instance.