What Is The Now Experience UI Framework?

The Now Experience UI Framework enables developers to build custom web components to create a modern user interface for application users.

Components are reusable building blocks for creating custom user interfaces. Developers can use components from the Now Experience Design System library or develop their own components.

Benefits of Creating Custom Components

Communicating with customers through multiple channels can be time consuming. To be efficient, agents need a single view of customer information to reduce context switching between multiple tools. By developing custom components for Workspace, communications from multiple channels are part of one interface. Developing custom components allows:

• Personalizing a Workspace according to agent and company needs.
• Providing agents access to important data and information.
• Using APIs to consolidate data.

For example, a developer might want to create a component that displays the cases associated with an SLA, or that tracks the active chats in a particular queue. Use the Now Experience UI Framework and the Now Experience CLI to develop the component, and access data from the platform.

The example custom component includes toggles, buttons, text, and an input box.