Andrew Barnes
Virtual Agent Virtual Agent is a new feature in the London version of ServiceNow. I have dived deep into this new feature to share with you. Virtual Agent is a form of chatbot which helps guide users with conversation style interactions to get them the information they need or aid them to input a request to your ServiceNow instance. The guided interaction can result in delivering the user a knowledge article, helping them fill out and submit a request, or get them to the right human support queue.
Walk-up Experience We are continuing with our Walk-up Experience example from two weeks ago to feature another platform capability added in London. The Walk-up Experience plugin is the first plugin I am aware of that uses Interactions. This is why we are going to be using it as our example to help explain Interaction Management.
Interaction Management ServiceNow has long had a Service Desk Call plugin that in some ways is the spiritual predecessor to Interaction Management.
Share Spotlight Welcome to the latest share spotlight! Every Friday we will be spotlighting a project from the Share site on the Developer Portal.
SNDocs For this installment, we are featuring a project called SNDocs authored by Callum Ridley. This project adds a couple of script includes and a global UI Action. The goal of this share item is to bring some functionality that is similar to JSDoc. This appears to be an excellent 1.
Walk-up Experience Why are we featuring Walk-up Experience in a technical blog you might ask yourself. Reasonable question. The answer is because two new technical capabilities are enabled in London, which is utilized in the new Walk-up Experience plugin available in London. Let’s dive into these new capabilities. This week we will explore Extension Points. In two weeks we will explore Interactions.
Extension Points The first new feature we will explore is Extension Points.
Share Spotlight Welcome to the second share spotlight! Every Friday we will be spotlighting a project from the Share site on the Developer Portal.
Fill Mandatory Fields For the next installment, we are featuring a project called Fill Mandatory Fields authored by Vijaya Sadasivuni. This project adds one Global UI Action to add some quality of life adjustments for ServiceNow Developers specifically. It solves a very handy need for developers while they are testing - filling in all the mandatory fields for a given record.
Insipration So, you want to contribute something back to the community. You have come to the right place. Share is a great way to get handy utilities, inspiration, and help others. A little over a week ago I featured a the Add to Update Set Utility share item by Ben Hollifield. It is a very handy tool and has lots of features that I believe are not well known.
The ServiceNow Developer Program recently went on the road to visit London. NowForum: London edition featured one full day of content just for developers with 800 attendees. The second day which was for all things ServiceNow had 2,500 attendees. Dave Slusher, Chuck Tomasi, Jason Mckee, and Andrew Barnes were all teaching workshops on day 1 of the event. You are welcome to jump down to the event proper if you don’t want to read about my travels!
Share Spotlight Welcome to the second share spotlight! Every Friday we will be spotlighting a project from the Share site on the Developer Portal.
UI16 Developer Patch For the next installment, we are featuring a project called UI16 Developer Patch authored by friend of the Developer Program and London Meetup organizer James Neale. This project adds two Global UI Scripts to add some quality of life adjustments for ServiceNow Developers specifically.
Share Spotlight Welcome to the second share spotlight! Every Friday we will be spotlighting a project from the Share site on the Developer Portal.
Add to Update Set For the second installment, we are featuring a project called Add to Update Set Utility authored by friend of the Developer Program Ben Hollifield. This project adds a Global UI Action to place items into your current update set that might not normally be saved to an update set.
Release Process Properly managing your development work and how it is stored and released is often as important as the development work itself. None of us want to have the management of our update sets jeopardize successful releases. I will share some of the tips and methods for making the ServiceNow release process easier from my experience managing the release process at multiple companies.
Batching With the Jakarta release, and improvement to update set management was introduced.
