We hope everyone has been enjoying the Knowledge 20 Digital Experience and great deal of associated content over the past 5 weeks. Since there is so much content it can be difficult to browse specific topics or know where to focus, so we want to help by calling out some of that content in a series of posts. This post is focused on all of the sessions we found related to Mobile broken down by session type.
Offline for Mobile As promised we will cover more of the Madrid mobile features. Today we will look at the ability to configure and use offline abilities in the new mobile application. Offline on mobile devices opens up the locations and types of applications that can be deployed to your workforce. The offline mode must be installed by ServiceNow, which means you need to use HI to request the plugin for customer instances.
Mobile in Madrid One of my favorite things in Madrid is the changes to Mobile. This will be a multipart series as we have a great deal to cover. Right off the bat, there is a whole new native app in the iOS and Google Play stores. ServiceNow Agent is its name. The previous mobile app is now named ServiceNow Classic. This single App will be the basis for all of the new targeted applets and experiences you make for your users.