Developer

Chuck Tomasi

4 minute read

What did you just ask? Twice this past week I’ve gotten asked to help define configuration vs. customization, so I thought it was time to write this article once and for all. Ask 10 people to define those terms and where the line is between them and you’ll get (at least) 10 different answers. The short answer - you’re asking the wrong question. When I hear people ask the question about configuration vs.

Earl Duque

2 minute read

Earl Joins the Developer Advocate Team!!! About me I am Earl Duque and I am incredibly excited to be the newest Developer Advocate to join ServiceNow’s Developer Program I have a slightly different background than the Developer Advocates before me in that I have only been in the ServiceNow space since 2017. My career first started within Student Affairs and Contract Management before I jumped over to IT and started in a university service/help desk.

Chuck Tomasi

1 minute read

Your most valued time is in creating solutions, not administrative tasks like promoting and validating changes. Since the Now PlatformB. is all about automation, why not automate your deployment process? Learn how you can save time, gain control, and deploy your changes into production faster. Topics 00:00: Welcome and introductions 03:37 Announcements 05:51 Introduction to Dev Ops on ServiceNow apps 14:04 Poll question 1 17:12 Poll question 2 20:05 Demo and Q&A 37:19 Poll question 3 40:00 Demo resumed 40:57 Roadmap 52:29 Takeaways 53:11 Outro Links CI/CD API Source Control Learning Plan Blog: Paris Source Control Blog: Studio Features (Orlando) Blog: Source Control CI/CD Resources Blog: CI/CD Pipeline GitHub Actions GitHub: Plugins and Integrations YouTube: GitHub Actions TechNow Episode list Break Point Podcast ServiceNow Documentation ServiceNow Community Developer Portal Now Learning (online training) About: TechNow is a monthly show for ServiceNow admins, developers, and builders on a wide variety of platform features.

Brad Tilton Chuck Tomasi

2 minute read

For the last few years, Andrew Barnes has been serving the developer community as one of your advocates. We’re excited to share that Andrew is taking on a new role here at ServiceNow where he will focus on working closely with our customers on building best practices for citizen development, primarily, managing, governing, and scaling application development on ServiceNow (including citizen development). While we are absolutely going to miss him, we’re excited that Andrew is getting to take on this new role where he’ll be able to work even more closely with some of you on managing development on ServiceNow.

Chuck Tomasi

1 minute read

Developers need more than technical skills to have a successful career. Dan Bolena joins me for a discussion to understand the best way to communicate with executives. Join us for some fun examples and important tips you won’t want to miss! Topics 00:00 Introductions 05:15 Topic overview 06:09 The first thing to know 09:28 Using visuals on slides 10:34 Bad example of a verbal status update 12:46 The problem-solution-value model 14:42 Better example of a verbal status update 15:57 Breakdown of the status example 17:01 The triangle 21:55 Relating this to written communications 24:43 An example email 28:12 Breakdown of the email 30:25 Summary 31:47 A challenge 32:55 Contact info 33:57 Closing Links LinkedIn Career Tools podcast Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.

Chuck Tomasi

1 minute read

On this episode, join Andrew, Brad, Chuck and special guest and creator of GlideQuery, Peter Bell, as they convert some of their legacy GlideRecord and GlideAggregate scripts to the new GlideQuery API. Topics 00:00 Start 01:25 Welcome and introductions 04:45 GlideQuery Overview 08:51 Our objective 10:42 Screen share started 11:10 Converting an existing record insert 20:09 Bringing back extra data on insert 21:30 Using the $DISPLAY flag 29:44 Replacing GlideRecordSecure 30:28 Replacing GlideAggregate 37:04 having() explained 41:25 toArray() and what it returns 47:45 Checking if a profile exists 49:45 get() vs.

Chuck Tomasi

1 minute read

2021 Developer MVP Ashley Snyder joins Chuck to talk about how ServiceNow found her, what it has meant to her career, her favorite feature, and a few laughs along the way. Have a listen. Topics 00:00 Introductions 05:01 ServiceNow found Ashley 06:00 Where Ashley finds help 06:52 How ServiceNow impacted Ashley’s career 07:43 Becoming a specialist 09:40 Ashley’s Favorite feature 12:24 Ashley’s super hero story 14:50 Funnest thing ever built 16:28 First Knowledge 19:22 Looking forward to CreatorCon 21 22:07 One thing to change 23:36 Ashley’s dream job 24:24 Contact Ashley 24:49 Outro Links Ashley’s Blog LinkedIn Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.

Chuck Tomasi

1 minute read

Check out one of the hottest new features in the Now PlatformB.! Join product manager Valerie Myers Christensen as she explains and demonstrates the features in App Engine Studio (AES). You’ll learn how low-coders and experienced developers can create apps faster than ever before with a beautiful user interface. Topics 00:00 Introductions 04:17 Break Point podcast 05:40 Poll question #1 06:20 Introduction to App Engine Studio (slides) 16:30 Poll question #2 w/Q&A 19:19 AES Demo - Overview 21:35 Creating app - data 26:10 Experiences & UI Builder 28:59 Automation 29:54 Creating an app from an app template 33:52 Governance 35:07 Mobile 37:10 Poll question #3 37:22 Q&A 40:05 Takeaways 40:49 Outro & events Links Docs: App Engine Studio (Quebec) About: TechNow is a monthly show for ServiceNow admins, developers, and builders on a wide variety of platform features.

Chuck Tomasi

4 minute read

Over the past few years, customers and analysts have been telling us two things: “We need more digital transformation of our workflows” and “We need more developers.” Introducing App Engine Studio (AES). AES is the fastest way to start building ServiceNow apps for creators of all skill levels. Let’s break this down into three main blocks: speed, experiences, and scale. Speed What makes AES so fast? First, a modern/consumer-based design allows you to move through the steps to create an app quickly.

Chuck Tomasi

1 minute read

Join the toolbox team as Andrew Barnes demonstrates his favorite Quebec developer feature - script tracer. Discover how this tool can help you uncover the layers of logic quickly. Topics 01:27 Introductions 04:30 Topic introduction 06:20 Problem introduction (screen share starts) 09:52 Debugging with log points and break points 15:00 Turning on business rule debugging 16:39 Looking through the business rules 18:39 Script Tracer demo 22:10 The script tab 24:45 We found the problem!