Developer

Brad Tilton Andrew Barnes

5 minute read

Working Remotely Tips and Tricks About As companies start to encourage (or mandate) their employees to work from home/remote (WFH) temporarily due to COVID-19 many of these employees will include ServiceNow developers. We’ve worked remotely for more than 13 years combined, from multiple houses, countries, planes, trains, and automobiles. Having experienced the WFH differences between 7 different companies, we wanted to give some tips from our experiences. Before you leave the office Make sure that you are set up to access your instance outside of your offices.

Brad Tilton

2 minute read

Brad Joins the Developer Program Team About Me My name is Brad Tilton, and I am the newest Developer Advocate with ServiceNow’s Developer Program! I have been developing on the Now Platform since 2008 as a customer admin/developer, partner developer, architect, and trainer, and also as a ServiceNow employee. As an employee, I’ve held roles advising our Technology Partners on building store applications and enabling customers with best practice guides and other material.

Andrew Barnes

5 minute read

What is GlideAggregate Earlier this year, the blog visited the topic of GlideRecord. I shall set my sites on the friend and close relative to GlideRecord, GlideAggregate. GlideAggregate is an extension of GlideRecord. It provides the capability to do aggregation (COUNT, SUM, MIN, MAX, AVG). These operations can be done with regular GlideRecord use, but with GlideAggregate, they are optimized around these use cases and offer significant efficiencies. Let’s look at an example GlideAggregate setup.

Andrew Barnes

2 minute read

[Update October 2019] Our own mechanism is now deprecated in favor of the Idea Portal in the Community. We absolutely want you to continue to submit feedback about the platform, but this is now the intake mechanism of record. Thank you! As we continue forward iterating on the ServiceNow platform, we always want to make our tools better and your experience as a developer better. As we plan future releases, we want to know what your pain points are so we can make them better.

Andrew Barnes

7 minute read

GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. We will utilize a variety of tools to expose the details of GlideRecord under the hood. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger.

Andrew Barnes Dave Slusher

2 minute read

2018 This has been an exciting year at ServiceNow and the Developer Program. We wanted to take a moment to thank all our readers that come visit the blog. From Andrew Joining ServiceNow this year and working with Dave Slusher has been a pleasure and I am looking forward to next year. We have traveled around the world in the last few months visiting with developers and writing blogs in airport lounges.

Andrew Barnes

1 minute read

Joining Developer Program Greetings this is Andrew Barnes! The developer advocacy arm of the developer program has helped grow and empower the ServiceNow developer community. Dave Slusher and formerly Josh Nerius have done an amazing job with this program. The developer community would not be the same without them and their efforts. A short while ago I joined ServiceNow and specifically the developer advocate team. I have been developing on the ServiceNow platform since being inspired at Knowledge 14.

Dave Slusher

2 minute read

[Update October 2019] Our own mechanism is now deprecated in favor of the Idea Portal in the Community. We absolutely want you to continue to submit feedback about the platform, but this is now the intake mechanism of record. Thank you! As we continue forward iterating on the ServiceNow platform, we always want to make our tools better and your experience as a developer better. As we plan future releases, we want to know what your pain points are so we can make them better.

Andrew Barnes

4 minute read

Reviewing Skipped Items The London release introduces a new tool for debugging upgrades and we will look at an overlooked but time-saving Jakarta release item as well. As a customer and partner, I have done quite a few ServiceNow upgrades. Helping others in the community with their upgrades has been a long-running theme. There are some newer platform features which I think are worth sharing with the community. There are several reference documents for the full upgrade process here.