Intermediate

Chuck Tomasi

3 minute read

Step by step instructions for setting up Facebook authentication on a ServiceNow instance. A great use case for this is a government portal to enable single sign-on for citizens who already have a Facebook account. This document is built on San Diego release. Configure Facebook Begin by going to the Facebook Developer Dashboard. Click Create App in the upper right corner.

Select Consumer (1) and click Next (2).

Chuck Tomasi

3 minute read

The good stuff just keeps getting better! As if Automated Test Framework (ATF) wasn’t handy enough, we’ve improved it based on your suggestions in the Community Idea Portal to make debugging even better. Background ATF is an in-platform tool to let you author and run functional tests on your apps (custom or OOB). Use it to ensure developer configurations work as expected before going to production and before/after upgrades. Once built, the tests are easy to run again and again.

Chuck Tomasi

5 minute read

The San Diego release brings us many powerful and cool tools in Flow Designer. Please, stop asking the question “When is Flow Designer going to have parity with legacy workflows?” We are SO past that point. Let’s take a look at a few of the new capabilities you get with Flow Designer in San Diego. Try Waaaaaay back in the Rome release (ok, last summer), we introduced a way to address failed flows, subflows, and actions with an Error Handler block at the bottom of the screen.

Chuck Tomasi

1 minute read

Join us as we dig in to the “wizardly ways” of debugging your code. There are several places you can write code on the Now Platform. And when you find yourself getting unexpected, or no results, it’s time to reach for some debugging tools. Topics 00:00 Welcome and introductions 06:29 Poll #1 08:56 Demo start and problem description 13:30 Debugging options 14:47 Introducing script debugger 16:08 Setting a breakpoint 19:02 Other options prior to Quebec 20:30 Introducing Script Tracer 29:31 Andrew’s tip: Deactivating files 30:53 Debugging flows 33:21 Introducing Logpoints 37:38 Other tips and tools 39:49 Poll #2 43:08 Upcoming announcements & reference info 45:30 Final Q&A Links Script Tracer Script Debugger SNUtils Video: Debugging Service Portal TechNow Ep 87 - Exploring ServiceNow DevOps TechNow Ep 71 - Move It!

Chuck Tomasi

1 minute read

On this episode, Andrew Barnes and Chuck Tomasi are going to work on a dashboard to track integrations and stats for the upcoming CreatorCon karaoke live stream. Crack a beverage and come join us! Topics 00:00 Start 02:12 Introductions 07:34 Objective overview 11:32 Screen share 12:10 Building the initial data model 26:00 Creating a subflow and a checkpoint record 36:38 Creating a function on a flow 43:40 Creating initial checkpoint data 46:29 Creating the report of diffs 52:42 Adding a multiplier and a function field 56:30 Back from video break 1:01:10 Fixing the function field 1:01:55 Creating the report of donations 1:06:45 Rating of the beers Links Function fields About: Live Coding Happy Hour is a weekly show provided by the ServiceNow Developer Program.

Chuck Tomasi

1 minute read

Take your mobile ServiceNow experience up a notch with mobile card actions. Join the team as they bring back David Murch and Rayan Bouajram from the mobile team to demonstrate the various features of mobile card actions and how they can save people time. Topics 00:00 Start 01:20 Introductions/announcements 04:09 Mobile card builder and actions overview 05:25 Accessing mobile card builder 06:43 Configuring templates 09:05 Adding/configuring a single action button 21:11 Adding/configuring a multi action button 26:33 Overriding buttons on the card 30:45 Beyond Quebec & final questions 34:25 Closing comments Links Creator Toolbox: Mobile Card Builder Docs: Mobile Card Builder (Q) About: Creator Toolbox is a weekly show provided by the ServiceNow Developer Program.

Chuck Tomasi

1 minute read

Join the TechNow team as they go through everything you need to know about the most efficient way to get work done on the Now Platform: Workspace. In this episode the team will cover: An overview of Workspace, Understanding the personas involved with the Workspace experience, Exploring and configuring Workspace, Insights into the Workspace roadmap. Topics 00:00 Introductions 02:53 Agenda and related topics 04:45 Introduction to workspaces 16:15 Question: Pricing 17:16 Demo 20:35 Guided Setup 23:05 Categories & lists 27:15 Record view 28:20 Form Header 31:10 The ribbon 34:48 Form layout 36:55 The landing page and UI Builder 41:05 Adding a report 45:25 Setting the landing page order 47:02 Playbooks 51:07 Another peek at UI Builder 51:50 Top takeaways 52:18 Q & A 54:55 Event announcements 56:55 Sign off Links Knowledge 2021 Digital Experience Developer Portal Now Experience UI Framework Webinar: TechNow 78: Building Now Experience Components About: TechNow is a monthly show for ServiceNow admins, developers, and builders on a wide variety of platform features.

Chuck Tomasi

2 minute read

On this episode, we will explore setting up and using the new AI Search capability released in Quebec. Crack a beverage and come join us! Topics 03:15 Intros/welcome/beer 07:25 Screen share started 08:00 Audio adjustments 10:00 We now resume our regularly schedule chaos 11:00 First look at AI Search 12:31 Configuring an indexed source 14:25 Field mapping 18:10 Creating a search profile 18:55 Creating the search source 20:02 Synonyms and stop words 21:09 Publishing the search profile 21:35 Checking the index 22:42 Creating a genius result 29:35 Back to the search profile 29:19 Creating a search application configuration 31:47 Search facets 33:50 Testing in UI Builder 37:20 Adjusting the display 38:08 EVAM View Config 40:52 Modifying the view template 48:50 Q: Regular results vs.

Chuck Tomasi

1 minute read

Heath Ramsey, Sr. Director of Product Management talks about what developers should know about setting up data to be successful with ServiceNow intelligence products, many of the intelligence products in the platform, what’s free and what’s paid for, the skills you’ll need, and more. Topics 00:00 Welcome/Introductions 04:46 Heath’s discoverys for maximum PA value 08:28 Structured data and unstructured data 09:54 Example of unstructured data (NLU) 11:38 AI Search 14:45 Flow Designer and machine learning 17:58 Adding value as a developer 20:45 The philosophy of ServiceNow and AI 23:24 Dynamic translation and better experiences 28:05 Regression framework 31:09 Developer skills required 33:30 Free and paid-for capabilities 35:38 Closing takeaways 37:28 Contact information 38:09 Outro Links NowLearning Developer Portal Docs heath.

Chuck Tomasi

1 minute read

Topic: On this episode, join Andrew, and Brad as they explore the new Process Optimization application available in Quebec. About: Creator Toolbox is a weekly show provided by the ServiceNow Developer Program. Each Tuesday, join the Developer Advocate team and guests as they showcase the platform tools you need to get your job done quickly. Join us each Tuesday at 8AM PT/11AM ET (save the last Tuesday of each month.