Lauren McManamon

7 minute read

Hey y’all! We’re back and better than ever with another #BuildWith Challenge - this time focused on Robotic Process Automation (RPA)! Harness the power of bots to automate repetitive tasks, boost efficiency, and unlock human creativity. Excited? Intrigued??? Well, then join us in this year’s #BuildWithRPA Challenge and experience the future of automation firsthand.

In case you need a refresher on last year’s challenge, #BuildWithAES Challenge saw impressive participation from you, our Community. 171 participants created 335 pieces of content on App Engine Studio that garnered over 29,000 views, shares, and reactions (insert round of applause here). Moving forward, we will be hosting a #BuildWith challenge each fall to spark innovation and showcase features and capabilities across the Now Platform.

So, What Exactly Does RPA Do?

Consider the ServiceNow Robotic Process Automation Hub (RPA Hub) as the central processing unit of a well-oiled machine. This hub commands a collection of high-tech robots that diligently execute manual digital processes at scale. These robots are best suited for automating UI-based tasks such as extracting data from spreadsheets or updating user information in a legacy HR system. Beforehand, legacy systems without APIs were unreachable to the web-based ServiceNow platform; with RPA that is no longer the case! RPA Hub also acts as a supervisor, keeping a close eye on both your attended and unattended robots to ensure they’re functioning properly.

Without further ado, let’s kick this challenge off by taking a look at some of the ways RPA has benefitted our Community.

But don’t take their word for it. We’ve designed this challenge to give you a hands-on experience with RPA and help you discover all the advantages it can offer.

What’s in It for You?

By participating, you will earn a #BuildWithRPA Community badge and even get your hands on a 2023 CreatorCon t-shirt. If you missed out on snagging this exclusive tee at Knowledge, or haven’t yet claimed your CreatorCon t-shirt, seize this chance to make it yours!

How Do I Enter the Challenge?

  1. Complete this step-by-step lab to build you first robot. If you’re already a pro, you are also welcome to submit your own custom bot.
  2. Snap a screenshot/video of your completed build and share it on the Community post & on Social Media.
  3. In the description of the posts, tell us where you think you can go with RPA. Share a corporate idea and a crazy one! Be sure to use #BuildWithRPA on your social post!

Unfamiliar with RPA? Have No Fear!

The lab we have provided you with includes a comprehensive step-by-step guide on how to build your first robot. Wanting more? Check out these resources…

Frequently Asked Questions (FAQ)

Where Do I Enter?

To enter, you must follow the guidelines and respond to this Community blog post. You must include links to your content as well as links to where you shared on social media with #BuildWithRPA hashtagged.

Where and What Do I Post on Community?

Simply log into your ServiceNow Community account. At the bottom of the #BuildWithRPA Community blog post, you will see an area to comment. This is where you can input your ideas of what you can do with RPA: 1 corporate idea and 1 crazy along with proof of lab completion or your custom bot build. Need some inspiration? Take a look at the example below.

Where and What Do I Post on Social Media?

You can post on any social media platform whether it’s LinkedIn or Twitter, share your completed lab and RPA ideas with #BuildWithRPA. Need more guidance? Take a look at the example below.

What If I Don’t Have Social Media?

Not to worry! Please send an email to and we will get in touch to get you your swag.

When Will I Receive My Swag?

When you complete the challenge, you can expect an email from ServiceNow with the subject line #BuildWithRPA T-Shirt Redemption. Enclosed there will be a link to our Developer Swag Store and a code to which you can redeem your tee. Based on the address you provide; your tee will ship there. If you are located outside the USA, please expect a longer shipping time.

Do I Need to Fill Out a Submission Form?

No submission form required! Just follow the guidelines above and you are good to go!

When Does the Challenge End?

To receive a tee, you must submit your challenge entry by October 13th, 2023. However, you are more than welcome to continue to share your builds past this date.

Who Is Eligible to Enter the Challenge?

We invite everyone aged 18 and above to join us! Regardless of if you’re an absolute beginner or an experienced RPA user, your contribution is valued! Sadly, our legal advisor informs us that while government employees may participate, they are ineligible for the t-shirt reward. (Terms and Conditions apply).

What If I am New to RPA?

You’re not alone! Everyone was once a beginner, and there’s no better time to dive in than now. We’ve curated a selection of helpful videos to kickstart your journey towards building your first robot with RPA Hub. To further assist you, our lab provides a detailed, step-by-step guide, meticulously designed to ensure your understanding of the process. Before you know it, you’ll be ready to tackle the #BuildWithRPA challenge.

I Have a Question That’s Not Covered in This FAQ / I Have a Problem. Who Do I Reach Out to?

Please send an email to with #BuildWithRPA Challenge in the subject line.

Terms and Conditions

No purchase is necessary. #BuildWithRPA Challenge is open only to individuals at least eighteen (18) years old at the time of entry. The Challenge begins September 8, 2023, at 10:00 a.m. Pacific Daylight Time (“PDT”) and ends on October 13, 2023, at 11:00 p.m. PDT.

Entrants must respond to the official forum with a 1) Screenshot or video showing completion of the provided lab with 1 corporate and 1 crazy idea of where to go with RPA or 2) a screenshot or video of their original bot build with 1 corporate and 1 crazy idea of where to go with RPA AND entrants must post their video or blog into the ServiceNow Developer forum here AND share it on LinkedIn or Twitter with #BuildWithRPA Challenge on their post AND the social media post will be linked to their forum post.

The Submission must be your own, original work; The Submission must contain a relevant reason/response to the prompt of RPA; The Submission must meet the format and size requirements of the social platform used to enter; The Submission must conform with any applicable social media platform terms.

The prize includes the official 2023 ServiceNow Developer Program T-shirt. Government employees are excluded from receiving the t-shirt but can participate in the challenge. The brand of t-shirt may vary. T-shirts may take up to 4 weeks or longer to arrive once ordered. Approximate Retail Value (bARVb): $25 USD.

The ServiceNow Developer Program reserves the right to access email data provided by the entrant in order to reach out to individuals who have completed the challenge. Entrants who have met the guidelines and have successfully completed the challenge will receive an email from ServiceNow with instructions on how to redeem the prize. International country restrictions will apply.

Except where prohibited, participation in the Challenge constitutes each entrant’s consent to use submission’s name, and photograph (including, without limitation, entrant’s Twitter and LinkedIn profile photo), voice, opinions and/or hometown and state for promotional purposes in any media, worldwide, without further payment or consideration.

The ServiceNow Developer Program reserves the right to disqualify submissions that do not meet the guidelines.