Chuck Tomasi

1 minute read


It’s 2022 and our UI/UX landscape continues to evolve and you’ve got questions like when to turn on our new UI or when it’s best to use UI Builder vs Service Portal. Our guest today is here to help answer questions like this.


  • 00:00 Welcome/Introduction
  • 02:39 Considerations before activating Next Experience
  • 07:04 Agent Workspace and Configurable Workspace
  • 10:41 Using UI Macros & UI Pages
  • 12:36 UI Builder product strategy
  • 14:41 When to use UI Builder vs Service Portal
  • 20:45 Next Experience roadmap
  • 25:04 Where to learn about Next Experience
  • 29:08 Brad’s contact info
  • 30:10 Outro

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