Chuck Tomasi

1 minute read

On this episode, join Chuck as he explores a commonly overlooked method for retrieving data on reference fields that can save you loads of time!


  • 00:00 Start (w/audio probs)
  • 03:11 Audio problems resolved - introduction
  • 04:11 Use case scenario
  • 06:00 Dot-walk example to get one field value
  • 09:10 Getting a reference record manually
  • 11:46 getRefRecord docs
  • 13:32 Using getRefRecord in a script
  • 15:05 Protecting against empty reference values
  • 20:36 Summary & announcements

About: Creator Toolbox is a weekly show provided by the ServiceNow Developer Program. Each Tuesday, join the Developer Advocate team and guests as they showcase the platform tools you need to get your job done quickly. Join us each Tuesday at 8AM PT/11AM ET (save the last Tuesday of each month.)

Credits: Hosts: Chuck Tomasi