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Enhanced Security and Streamlined Management: What’s New in the ServiceNow Vancouver Release

The latest ServiceNow Vancouver release provides significant upgrades to the platform’s security capabilities. With enhanced products like Zero Trust Access, an improved Vault suite, and more granular adaptive authentication, ServiceNow customers now have robust protection and simplified administration at their fingertips. The new Access Analyzer tool ensures users have appropriate access while the upgraded Column-Level interface provides an efficient overview of all access policies. Together, these features allow organizations to strengthen security without impacting users or administrators. The Vancouver release brings valuable improvements that enable a stronger security posture overall.

This Creator Toolbox Vancouver episode covered several new and updated security features in the ServiceNow platform. The main topics discussed were:

Vault Suite: The Vault suite of products has grown since its introduction in Tokyo. It now includes 6 products: platform encryption, data anonymization, code signing, secrets management, log export service, and data discovery. The newest additions in Vancouver are the log export service, data discovery, and Zero Trust Access. These additions provide enhanced protection for logs, sensitive data, and access control.

Zero Trust Access: This new premium product works with the core adaptive authentication feature. It allows for granular access control by selectively removing roles when certain conditions are met, such as logging in from an untrusted network or having a high-risk score from an identity provider. This provides enhanced security while still allowing users to access the parts of the platform they need. With Zero Trust Access, organizations can strengthen protection without disrupting users.

Access Analyzer: This new tool provides an easy way to analyze which data filtration rules, ACLs, and business rules are impacting a user’s access to a table or field. This simplifies the process of troubleshooting access issues which previously required enabling debug logs and sifting through large amounts of data. The Access Analyzer ensures users have proper access efficiently.

Column-Level Encryption: The column-level encryption feature now has an improved user interface that provides an overview of all access policies on one page. This makes the configuration and auditing process much more efficient compared to the previous interface spread across multiple related lists. The upgraded interface streamlines the management of column-level encryption.

Other Updates: Additional updates include time-based one-time passwords for email and SMS, more granular adaptive authentication rules, and an upgraded Security Center with custom rules and checks. These updates provide multifactor authentication, enhanced risk-based access control, and tailored security monitoring.

The discussion highlighted how these new security features provide more robust protection and streamlined management, allowing organizations to strengthen their security posture without major impacts on users or administrators. Overall, the Vancouver release brings valuable improvements and innovations to the ServiceNow security product suite. With the latest upgrades, ServiceNow offers enhanced security and simplified administration to empower customers.


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