In mid-March 2020, ServiceNow announced four new Emergency Response Management Apps to help organizations manage the crisis around the COVID-19 pandemic. Here’s a developer’s perspective on what you should know about the apps. First, a quick overview of the apps in case you missed the announcement. Emergency Response Operations - Optimize staff and resources to support emergency response for public agencies and other organizations. Emergency Outreach - Distribute information and confirm employee safety and location through email or a mobile app.