Application Development

Andrew Barnes

2 minute read

We hope everyone has been enjoying the Knowledge 20 Digital Experience and great deal of associated content over the past 5 weeks. We have collected the links for ServiceNow Now Experience all together for you in one spot. Let us know in the comments if we missed a session that should be added. Now Experience Content of note THS2903 - Building components with the Now Experience UI framework The Now Experience brings modern user experiences and application development to the Now Platform.

Jarod Mundt

2 minute read

Share utility highlight: Treat your sub-prod email better Guest post by: Jarod Mundt Email Can Be Better There is nothing that bugs me more on the Now Platform than seeing outbound emails without any personalization (logo/color/font updates). I have a love-hate relationship with email. Early in my ServiceNow career, as the sole administrator at a customer (on the Calgary release), some of my first high-visibility updates were based on updates made to the inbound and outbound emails.

Chuck Tomasi

5 minute read

In mid-March 2020, ServiceNow announced four new Emergency Response Management Apps to help organizations manage the crisis around the COVID-19 pandemic. Here’s a developer’s perspective on what you should know about the apps. First, a quick overview of the apps in case you missed the announcement. Emergency Response Operations - Optimize staff and resources to support emergency response for public agencies and other organizations. Emergency Outreach - Distribute information and confirm employee safety and location through email or a mobile app.

Dave Slusher

4 minute read

Orlando IntegrationHub Changes The Orlando release has been in Early Availability for weeks and GA is right around the corner. I previously covered the Flow Designer changes in Orlando and in this post I will do the same for IntegrationHub. Dynamic Outputs New York introduced Dynamic Inputs and now with Orlando we have Dynamic Outputs. These allow developers to define the data structure of a complex object programmatically and then use that as the output of an action.

Andrew Barnes

5 minute read

It is ServiceNow’s new release season! With the Orlando release in Early Access, we will show some enhancements targeted around being more effective and efficient as a developer. These tools are specifically for developers and scripting on the Now Platform. Script Include Dependency A new contextual menu has appeared for your script includes. You might already be familiar with the open definition when using the contextual menu on a script include.

Andrew Barnes

3 minute read

It is ServiceNow’s new release season! With the Orlando release in Early Access, we will show some platform features and enhancements that are a bit more admin focused. Typically the Developer Blog is focused on application development, but handling the instance and data also is sometimes done by developers. Cloning Configuring clones can take significant time, depending on how many instances and the complexity of the setup required. Clone profiles have been introduced in Orlando to help simplify and automate the process.

Dave Slusher

3 minute read

Orlando Flow Designer Changes The Orlando release, as with every release since the original introduction, features a number of new features and improvements in Flow Designer and IntegrationHub. In this post I will look at Flow Designer specifically with a future post covering InterationHub. Create a flow with an SLA Task trigger In Orlando there is a new trigger type SLA Task and new actions that work with SLAs. This allows for SLA based logic to be written and maintaqined in flows.

Andrew Barnes

3 minute read

The first part of the platform I will be highlighting for the Orlando release is the Automated Test Framework(ATF). The reason I choose ATF first is the relationship between upgrading and testing. Automated testing helps accelerate validation after deployments and upgrades to the instance. Check out the overview page for ATF changes for Orlando. Testing Agent Workspace Forms With the addition of the Now Experience and Agent Workspace, which is the first part of the platform leveraging the Now Experience, automated testing was not initially available.

Andrew Barnes

3 minute read

Automated Test Framework You have likely heard of the Automated Test Framework (ATF) if you have been working with ServiceNow for more than a couple of months. Introduced in the Istanbul version, it has grown and been enhanced over time to allow for coverage of nearly all client interactions with the Now Platform. Even given that ATF has been present from Istanbul, there are still many existing projects that don’t utilize ATF due to not being available at the start of the project.

Dave Slusher

3 minute read

In a recent Live Coding Happy Hour we attempted to create some Dynamic Choices and Data Gathering Actions. That effort ran into some technical hurdles during the session but they have been sorted now. There are parts of this that are a little finicky, so I will walk through the necessary pieces. Why Use Dynamic Choices? The use case of this example is a good one for showing the power and necessity of Dynamic Choices.