Earl Duque

8 minute read

In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through sequences of tasks.