Process Automation Designer
Process Automation Designer, or PAD as it is typically abbreviated to, came on to the scene in during the Paris release, making Vancouver it’s 7th iteration. Sitting “on top” of Flow Designer, PAD acts as an intermediary between IT and the business, allowing process owners the ability to organize their content in a unified, digitized fashion that can be further automated. The visualizations of these processes, utilized by agents, are called “Playbooks.
Over the course of it’s last ten version upgrades, Flow Designer has blossomed and matured into the automation powerhouse it is today. Even with the great strides that have already been made, Utah welcomes additional, novel functionality into Flow Designer that deserves a spotlight.
Updates Associated Flows First, let’s draw some much-deserved to the backbone of Flow Designer - Actions! Actions are all of the pieces that make up a Flow, automating everything from creating child Tasks to integrating with third party applications.
You younguns’ have it lucky, back in my day we had to walk uphill five miles and create our own order guide sequencing work-arounds, in the snow!
In order guides, multiple catalog items are ordered in the same request, initiating a request item (RITM) for each catalog item. But for some use-cases, we do not want one request item to begin until another request item is done.
Yes, that’s right, with the San Diego release of ServiceNow Order Guide sequencing is easy and fully flexible!
In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material.
Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through sequences of tasks.
Learn more about two new features of Paris, Process Automation Designer and Playbook from the man who knows - Software Engineering Manager Yaron Guez. We take you through the features and even some behind the scenes looks at where we come up with ideas and features for platform capabilities like this.
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There are many applications and teams in ServiceNow today that may be participating in your business processes. Simple processes are easy enough to handle, like basic requests requiring approval and a task or two. Once different departments are involved, like when requesting a new office setup, it becomes more complicated. Multiple teams will be involved, like IT, Workplace Services, or HR for approvals.
Process Automation Designer (PAD) is a new application in Paris that will elevate your business processes to the next level.
