In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. If you saw Live Coding Happy Hour on August 19, 2021 (part 1) or September 2, 2021 (part 2), this post will go through the same material. Playbooks provide step-by-step guidance for resolving processes and enable agents to easily manage the lifecycle of cases by guiding them through sequences of tasks.
Process Automation Designer
Learn more about two new features of Paris, Process Automation Designer and Playbook from the man who knows - Software Engineering Manager Yaron Guez. We take you through the features and even some behind the scenes looks at where we come up with ideas and features for platform capabilities like this. Listen Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS
There are many applications and teams in ServiceNow today that may be participating in your business processes. Simple processes are easy enough to handle, like basic requests requiring approval and a task or two. Once different departments are involved, like when requesting a new office setup, it becomes more complicated. Multiple teams will be involved, like IT, Workplace Services, or HR for approvals. Process Automation Designer (PAD) is a new application in Paris that will elevate your business processes to the next level.