Chuck Tomasi

1 minute read

This video series guides you through many of the concepts, techniques, and best practices regarding importing and exporting data with various types of ServiceNow integrations. The videos are divided into topical sections below. (Unpublished content subject to change.) Getting Started Introduction Planning Easy Import Guided Application Creator Helpful resources Import Sets Simple import set Data sources Transform maps Transform field mapping Scheduled imports Concurrent imports Import set troubleshooting Import set properties MID Servers Helpful resources Email Inbound email actions Inbound email with Flow Designer Helpful resources Connections and Credentials Introduction to JSON Introduction to XML Connections and Credentials Overview Example Basic Auth Example API Key Example OAuth 2.

Josh Nerius

2 minute read

The Jakarta release of ServiceNow introduces support for a new import/export data format: JSON. This blog post is a quick overview of where and how you can interact with these new features. Export to JSON From a list of records, you can now choose JSON from the list of file formats when exporting data. Right click the header of any record list and select Export > JSON.

JSON Structure The output of this export is a simple JSON structure.

Josh Nerius

5 minute read

This post is the first in a series about Import/Export topics. The goal is to get you up to speed on Import Set concepts and to walk you through the process of setting up an Import Set from scratch. While this initial post is focused on building an import set, we’ll dig into the theory and what happens behind the scenes in future posts. If at any time you get lost on a step, skip ahead and watch the animated GIF summary for that section!