In New for Developers in Kingston - Flow Designer, Action Designer, IntegrationHub, I touched on the basics of Flow Designer. In this post, I’ll spend some time exploring Flow Designer in more detail. Instead of trying to look at every aspect of Flow Designer in one post (that’d be a long post), I’m going to walk you through the process of creating a simple flow and we’ll touch on many of the core concepts in the process.
I’m always excited about every ServiceNow release, but Kingston brings some game changing stuff. This post is a high level overview of three new Kingston features that aren’t just ridiculously cool, they may just change the way you think about development in ServiceNow: Flow Designer, Action Designer and IntegrationHub. Note: for a deeper dive into Flow Designer, see Getting Started with Flow Designer . That intro sounds like click-bait, but I don’t think I’m exaggerating.
It’s time for Kingston! As always, developers can participate in Early Access and can start requesting Kingston instances from the Developer Portal as of now. To get your hands on a Kingston instance, you have a few options: If you already have an instance You can upgrade it. From the Developer Portal, click Manage > Instance in the navigation bar. From there, click the Action dropdown and click Upgrade to Kingston.
Have you ever run into unexpected behavior when making inbound REST calls to your ServiceNow instance? Perhaps the result of a GET doesn’t contain all of the records you expect it to, or nothing happens when you try to modify a record. In this post, we’ll explore some of the options available for debugging inbound REST API calls and the Business Rules / ACLs that might be impacting those calls.
ServiceNow provides a number of ways to export data from the platform. All of these methods are simple to use, but something that isn’t always obvious is how to include the Sys ID value associated with a record in the export. Depending on how you plan to use the exported data, having the Sys ID is important. If you plan to do any kind of reconciliation or bring that data back into the platform in the future, having this value is critical.
You asked for it, and it’s finally here! If you haven’t noticed, there’s a new course available on the Developer Portal: Service Portal. This course introduces core Service Portal concepts and currently focuses on leveraging baseline portal widgets and functionality. Topics include: Service portal anatomy Creating new portals Portal pages Page layout Containers Widgets, and adding widgets to pages Setting widget options Responsive pages Page editor Portal branding And more!
I’ll start with the good stuff. Starting with Jakarta, SNI is supported! If you need to enable it, create a system property named glide.outbound.tls_sni.enabled and set the value to true. After you set this property, it make take up to 30 seconds for the change to take effect. If you’re using a MID server, create a MID server property with the same name and restart the MID Server. If you don’t know what SNI is, don’t worry, you’re not alone.
If you attended Knowledge 17 (or CreatorCon on the road in India or San Diego) and happened to be walking past certain breakout rooms, you might have mistaken the high pitched buzzing you heard for a fire or security alarm, and no one would blame you…that’s certainly what it sounded like. But nope, you just happened to walk past the IoT Intelligence and Automation with ServiceNow lab in progress.
The Jakarta release of ServiceNow introduces support for a new import/export data format: JSON. This blog post is a quick overview of where and how you can interact with these new features. Export to JSON From a list of records, you can now choose JSON from the list of file formats when exporting data. Right click the header of any record list and select Export > JSON.
JSON Structure The output of this export is a simple JSON structure.
Jakarta introduces an exciting new feature called the Guided Tour Designer. Guided tours interactively walk users through the major components of an application. Here’s a 30 second animation that demonstrates a Guided Tour in action on the SLA Definition table.
The Guided Tour Designer allows you to build tours like the one you saw in the animation into the applications you create. In this post, I’m going to walk through the process of creating a simple guided tour for the “NeedIt” application used in the Developer Training content.