Lauren McManamon

4 minute read

Ladies and gentlemen, it’s that time of the year - it’s time for your bi-annual list of Flow Designer improvements! In this article, we will not only be covering what changes have been made to existing aspects of the product but also what has been added to its list of abilities. Without further ado, let’s dive in! Updates Quality of Life Enhancements To kick things off, we’ve got some general improvements made to the product as a whole - some reflected in the UI, some not.

Earl Duque

2 minute read

Check out what the Developer MVPs have been up to this month! The Developer MVPs are a collection of ServiceNow developers who are passionate about ServiceNow and inspire other developers by sharing their extensive knowledge openly and inclusively. Here are some of their content from this past month: August Highlights The Developer MVPs helped to start inaugural Community Belonging groups. Check it out! Special shoutout to Chris Helming, Astrid Sapphire, Corey ‘CJ’ Wesley, Ebony Akkebala, Sarah Toulson, and Sharon Barnes Do These Steps Before You Start The You & I Builder Series Videos and Generative AI and ServiceNow by Carleen Carter How to Add moment.

Catch the episode Enhanced Security and Streamlined Management: What’s New in the ServiceNow Vancouver Release The latest ServiceNow Vancouver release provides significant upgrades to the platform’s security capabilities. With enhanced products like Zero Trust Access, an improved Vault suite, and more granular adaptive authentication, ServiceNow customers now have robust protection and simplified administration at their fingertips. The new Access Analyzer tool ensures users have appropriate access while the upgraded Column-Level interface provides an efficient overview of all access policies.

Chuck Tomasi

1 minute read

We’ve got another legend of ServiceNow joining us today. She’s been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen’s start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:00 Words of advice 28:16 Contact info and outro Links LinkedIn Website Titans of Now podcast RiseUp RiseUp Community Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.

Earl Duque

6 minute read

The Generative AI Controller is releasing in the ServiceNow Platform Vancouver release. As the time of this post’s writing, it is currently limited availability, so if you want access to these plugins befoer they become generally available, please contact your account representive to inquire. This post is a walk-through on how to get started with the Generative AI Controller, there is more to explore outside of this post but we wanted to get you started quickly!

Lauren McManamon

3 minute read

Process Automation Designer, or PAD as it is typically abbreviated to, came on to the scene in during the Paris release, making Vancouver it’s 7th iteration. Sitting “on top” of Flow Designer, PAD acts as an intermediary between IT and the business, allowing process owners the ability to organize their content in a unified, digitized fashion that can be further automated. The visualizations of these processes, utilized by agents, are called “Playbooks.

Chuck Tomasi

31 minute read

The Vancouver release is here - at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform - so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.

Earl Duque

2 minute read

Check out what the Developer MVPs have been up to! The Developer MVPs are a collection of ServiceNow developers who are passionate about ServiceNow and inspire other developers by sharing their extensive knowledge openly and inclusively. Here are some of their awesome contributions from this past month: July Highlights (Plus June Content) UI Builder: Start Here by Carleen Carter Security Incident - A Quick Overview by Atul Grover Innovation Lab Store Applications Review: #1 Clone Admin Console by Martin Ivanov ServcieNow CTA Program Demystified by Harneet Sital and Ishaan Shoor 2023 Q2 - Melbourne ServiceNow Developer Meetup by Ishaan Shoor How to rollback your modifications made by FiX script or Background Script by Mohit Kaushik Keeping your instance database footprint tidy (02): Maintain Attachments and Attachment Documents and Keeping your instance database footprint tidy (01): Maintain Audit Delete and Audit Relation by Mark Roethof How to Report on Nothing and Everything You Need To Know About Using Update Sets by Paul Morris How enabling accessibility makes your Service Portal more user-friendly by Jesalyn Smith ServiceNow Catalog Builder: Simplifying ServiceNow Service Request Management and ServiceNow Introduction to GlideEncrypter API | GlideEncrypter API with the use case by Amit Gujarathi Killer ServiceNow Forms Background and What is Domain Separation by Prashant Kumar Exploit your FOMO for Generative AI and flourish by Ashutosh Munot and Dhruv Gupta Custom Spoke Action to update Legal Name in Workday for different countries by Sachin Namjoshi Everything You Need To Know About Using Update Sets by Paul Morris Maintain instance-specific configurations by Maik Skoddow

Lauren McManamon

5 minute read

Hello Developers! August is right around the corner and with it comes a lot of excitement. A whole new school year, the grand finale to the FIFA Women’s World Cup, and the next release of ServiceNow - Vancouver! If you are a new user of the ServiceNow platform, let’s do a quick run down of what a release season means for you. When these bi-annual releases of the ServiceNow platform occur, they trigger a series of coinciding events as well…

Lauren McManamon

1 minute read

With two major ServiceNow family releases per year, it’s important to have a playbook when it comes to upgrades. In this episode we’ve got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:38B Advice for newcomers 37:58 Contact info 38:53 Outro Links CJ’s LinkedIn Jace’s LinkedIn Jace’s Website Jace’s YouTube Subscribe to Break Point Apple Podcasts Google Podcasts Spotify Amazon Music Stitcher TuneIn RSS Check out the other ServiceNow podcasts.