We are experimenting with new training content delivery methods. This tutorial blog post is one of those experiments. We are very interested in your feedback. Please let us know what you think about this format and the content in the comments below.
Introduction Fix Scripts, like any other script type on the Now Platform, have a purpose to serve. Fix scripts run server-side JavaScript to make changes required by an application that cannot be captured as an application file.
Madrid is here! In keeping with our twice a year tradition, we are excited to announce early access for the Madrid release!
New for Developers in Madrid Agent Workspace - configurable service desk application interface Automated Test Framework - Smart Suites, Quick Start tests, Parameterized tests Flow Designer - Decision Trees, run as, looping, improved APIs Mobile Studio - for building Applets along with new mobile applications Those are just a few of the highlights you will find in the Madrid ServiceNow release.
It is quite common when developing and troubleshooting integrations that a ServiceNow developer may need some logging around API access. This logging can be required in both directions - in outbound API access of some external service or when providing an API for an external service to integrate inward to your instance. In this blog post, we will examine strategies for outbound logging.
Log Levels There are three levels of Outbound Web Service Logging: Basic, Elevated and All.
We are experimenting with new training content delivery methods. This tutorial blog post is one of those experiments. We are very interested in your feedback. Please let us know what you think about this format and the content in the comments below.
Introduction Years ago, when I first started working with the ServiceNow platform, I learned about Scripts - Background. Scripts - Background was this magical place in the platform where you could run any server-side script.
GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. We will utilize a variety of tools to expose the details of GlideRecord under the hood.
The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger.
We are experimenting with new training content delivery methods. This tutorial blog post is one of those experiments. We are very interested in your feedback. Please let us know what you think about this format and the content in the comments below.
Introduction When I develop scripts to automate business logic, I try to automate how the logic triggers. If logic should run when a record is created or is set to a certain state, I use a Business Rule to automatically execute a script.
2018 This has been an exciting year at ServiceNow and the Developer Program. We wanted to take a moment to thank all our readers that come visit the blog.
From Andrew Joining ServiceNow this year and working with Dave Slusher has been a pleasure and I am looking forward to next year. We have traveled around the world in the last few months visiting with developers and writing blogs in airport lounges.
Virtual Agent Virtual Agent is a new feature in the London version of ServiceNow. I have dived deep into this new feature to share with you. Virtual Agent is a form of chatbot which helps guide users with conversation style interactions to get them the information they need or aid them to input a request to your ServiceNow instance. The guided interaction can result in delivering the user a knowledge article, helping them fill out and submit a request, or get them to the right human support queue.
When the Automated Test Framework (ATF) was first released, I published an introductory post about it . I didn’t intend it to be 20 months and several family releases between parts but such is life in the big city. One of the upsides of a slow release schedule is that there are many advances to talk about when you get to Part 2.
The introductory post talked about the basics and authoring a test.
Walk-up Experience We are continuing with our Walk-up Experience example from two weeks ago to feature another platform capability added in London. The Walk-up Experience plugin is the first plugin I am aware of that uses Interactions. This is why we are going to be using it as our example to help explain Interaction Management.
Interaction Management ServiceNow has long had a Service Desk Call plugin that in some ways is the spiritual predecessor to Interaction Management.
